Venlo Investments warrants that the product will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery following the original retail purchase (collectively, the “Warranty Period”). The device needs to be manually tripped and rearmed once every six months. The unit should be tripped and all batteries should be replaced every twelve months. The device should be free of water, debris, swarf and contaminates in the lines that can obstruct the valve.
Should you have a product issue your first point of contact should be the retailer that sold you the product. Many of the calls our After Sales team receives relate to installation issues that should be addressed by the retailer. If there is a genuine issue with the product and you need to make a warranty claim call Venlo Investments Customer Service on +61 7 3184 4000 or email us via the Contact Us page. You will be instructed on the warranty process and then asked to complete the claim form online below.